The public depends on you, but who can you depend on?
For the last 25 years, Zurich Municipal has been committed to protecting the public and voluntary sectors and committed to keeping our promises. From January – December 2017, on average we paid out on 99% of insurance claims our UK customers made, and defended invalid claims against them.
We offer peace of mind that comes from our heritage, financial stability, and the fact that we have everything you need in-house – from experts who can help you manage your risks, to claims and major loss specialists who will get you back up and running as soon as possible.
We know how important it is for you not to let the public down. So you can rely on us not to let you down.
We paid out over 99% of all general insurance claims last year
With public sector heritage and experience we provide you with products and services that fully deliver in your moment of need
Our industry leading major loss specialists and claims experts respond at high speed, getting you back to normal operations as quickly as possible
When one of our customers, A2 Dominion, suffered a catastrophic fire we were there to support them right from the very start and throughout the journey.
Close and trusted relationships
As a central point of contact, your Risk and Insurance Consultant (RIC) orchestrates a full range of specialists to help you better manage your risks and respond effectively when the unavoidable happens
They’ll help you understand and protect against emerging risks and offer direct access to industry leading underwriters and claims specialists as required
Meet Andrew Jepp, Managing Director of Zurich Municipal. Andrew explains more about the strong relationship we have with our customers and the services we provide.
Expert tailored protection
You’ll always receive a tailored product that meets your specific needs and delivers real value for money – The right cover for the right price!
We offer specialism across all key public sectors areas including local authority, schools, further and higher education, social housing, charity & community and town, parish & community councils
We understand price is a key consideration when choosing an insurer, but other factors are equally important and should not be overlooked. These include the level of support you would get after a major loss, and how straightforward the claims process would be. We consider some of the most important questions to ask of insurers during the procurement process.
Holistic and proactive support
Expert risk management to identify and help mitigate future loss potential
The creation of robust major loss contingency plans that boost business resilience
Dedicated claims manager delivering pre-loss training and handling all post-incident claims
In-house media relations training/response team
Meet Alex Jones from our in-house media relations team. He explains some of the things they do to support people like you.
We know how important it is for you not to let the public down. So you can rely on us not to let you down. Call free on
Our hubs provide a comprehensive guide to managing three of the top risks the public sector faces – from laws and regulations, to a range of risk management measures that can help you avoid potential catastrophes.
“Dealing with ZM feels like an extended part of our own local authority family. Not only do they provide a great claims service but all the claims teams are familiar with the Cornwall way of working”
“Really appreciate how you have supported our staff”
Leeds City College
“Premiums are paid year-on-year with the fervent wish that one will never have to make a claim; but, when a crisis occurs, the insurers’ real job begins. We have been impressed with the broad range of expertise that has been brought to the table and the way in which everyone has pulled together on behalf of the school”
“Without the support of Zurich from the outset the recovery of the (Wenlock) jug would not have been possible. The dedicated support and guidance has been invaluable. We are delighted that such a treasured artefact is going back on display for the whole community to enjoy.”
“We really appreciate how they made themselves readily available in those first few weeks. We had lots of regular, scheduled meetings, and they got a clear sense of what we were trying to achieve. This meant that although there were some aspects of our claim where they needed more detail, they weren’t bogging us down in the minutiae.”